Refund & Cancellation Policy
Last updated: July 2026
1. Cancellation by Customer
We understand that travel plans can change. You can cancel your booking according to the following schedule:
- 24+ Hours Before Pickup: 100% full refund of any advance payment.
- 12 to 24 Hours Before Pickup: 50% refund of the advance payment.
- Less than 12 Hours Before Pickup: No refund will be issued.
2. No Shows
If you fail to show up at the designated pickup location without prior notice (a "No Show"), no refund will be provided. The driver will wait for a maximum of 30 minutes at standard locations and 60 minutes at airport locations before departing.
3. Cancellation by Alvis Transfer
In the rare event that we are forced to cancel your booking due to unforeseen circumstances (e.g., severe weather, vehicle breakdown with no replacement), we will issue a full 100% refund immediately.
4. Refund Process
Approved refunds are processed back to the original method of payment. Please allow 5-10 business days for the funds to reflect in your account, depending on your bank or payment provider.
5. Contact for Refunds
To request a cancellation and refund, please contact us via WhatsApp or our Contact Page.
